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Please fill in the relevant sections below and remove those which do not apply.

To help aid our developers in debugging your issue we ask that you include as much information as possible, including the configuration of your server and troubleshooting steps already performed.

Please DO NOT include any personal or sensitive information in your issue reports, including usernames or passwords!

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In a few words, please describe the issue that you're experiencing:

Please enter your answer here (e.g. When I try adding a web domain, an error message appeared stating that the php-fpm pool did not exist).

What steps did you take when the issue occured?

  1. Ex.: Log into the Hestia Control Panel using Firefox
  2. Ex.: Click on the Web tab
  3. Ex.: Click on Add Web Domain
  4. Ex.: Attempted to add a domain and received an error.

Expected behavior:

Please enter your answer here (e.g. the web domain should have been added successfully).

Does this issue always occur, or is it intermittent?

Please enter your answer here (e.g. it happens every time I try to perform the steps above).

Operating system distribution and release:

Please enter your answer here (e.g. Ubuntu 18.04.3 LTS)

Which version of Hestia Control Panel is currently installed?

You can find this information in $HESTIA/conf/hestia.conf by running the following command: grep VERSION $HESTIA/conf/hestia.conf

Please enter your answer here (e.g. 1.1.0)

Which branch are you using?

Please enter your answer here (e.g release, master, etc.)

When did this issue occur? After a clean installation, or after an upgrade?

Please enter your answer here (e.g the feature stopped working after upgrading to the latest release)

Note: If you have upgraded from an older release on an existing server, please let us know which version was previously installed if at all possible.

Which of the following web server configurations are you using?

  • Apache + Nginx (default)
  • Nginx + PHP-FPM
  • Multi-PHP
  • PHP-FPM + Multi-PHP
  • Other (please specify)

In order to better assist, please post any relevant log information below:

Tip: Most log files can be found under /var/log/.

Related issues or forum threads:

Find something that might be related to this? Please let us know by adding any relevate issue numbers or URLs here (e.g. issue #000 or https://forum.hestiacp.com/...)

Additional notes:

If there is anything else that you'd like us to know about this issue, feel free to share here.